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Frequently Asked Questions( FAQ's) |
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- How do we get started?
- Do you provide calling list? How do you establish a database?
- How do you customize to meet our needs?
- Who am I competing against?
- What reports will I get?
- Are there any guarantees?
- What do you charge?
- How do we get started?
First and foremost, we appreciate the opportunity to earn your business and to explore providing excellent outbound call center services. Click here first for our new client worksheet. Fill out the form so we can get a solid understanding of your needs.
Second, we'll schedule a time to discuss your campaign and the strategy that we will utilize.
Third, we'll send you a copy of our service agreement. It will outline your cost on a pay-for-performance basis.
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- Do you provide calling list? How do you establish a database?
For some campaigns a custom list will needed. You can provide your list or we can purchase a current list from a respected list provider at your expense.
A database is developed based on the parameters that you establish. We identify and develop the database using parameters such as size (# of employees or sales volume), vertical markets and industries, geographical area (zip codes, cities, states, etc), etc.
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- How do you customize to meet our needs?
We work with you in developing the presentation - identifying common objections (and developing effective responses), learning the history of your company (how long you've been in business, who some of your customers are) and discovering the unique benefits that your company has to offer.
The prospect we are calling on your behalf views us as an inside salesperson working from your office - it is a seamless presentation. We identify ourselves with ____ (your company name)"..
We take your reputation seriously. We understand that each call we make reflects your business. Each call is viewed as an opportunity to build a lasting relationship that will result in increased business for your company
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- Who am I competing against?
The "Business to Business Telemarketing Services" we provide are are always exclusive. Should you choose to hire us, we will not present competing services or offers in the same territory or DMA. (designated marketing area).
We've been asked how we can afford to turn away business - specifically from potential clients who want to come on board; however, their product / service is already being presented in their territory.
Our response is always the same - "We will not compromise our integrity"
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- What reports will I get?
Appointments that are scheduled or leads that are generated are put into our data base and e-mailed to you that day.
We can provide any type of reporting that is most beneficial to you.
Some of our clients do not want reports or paperwork of any kind - they simply want the appointments scheduled.
If it would be beneficial, we are happy to provide excel spreadsheet reports to you - typically they are e-mailed once a week on Friday afternoon.
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- Are there any guarantees?
We understand your concern. Many of our clients come to us after experiencing much less than favorable results with other b2b telemarketing or appointment setting companies.
We guarantee that the prospect will meet with you and is interested in hearing about your product or service. If this does not happen you can dispute the appointment/lead and it will be replaced.
We do not work for a percentage of commissions. As we tell our clients, our job is to put you in front of the prospects - your job is to close the sale. We can not guarantee that a sale will be made.
We understand that we have to provide you with a high return on your investment. Our clients stay with our services because they are achieving positive ROI
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- What do you charge?
Most of our sales appointment programs are charged by the appointment only. Appointments are sold in blocks of ten or more. The per lead or appointment fee will typically range from $75 to $600.(Although the per lead or appointment fee could be lower or higher, as we base our fee on the complexity of your campaign and the profits you will generate.)
Unqualified appointments will be replaced in the event of cancellation, or the failure to meet your pre-arranged qualifying criteria.
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Client Testimonial
Rhino took over our B2B Marketing shortly after an appointment setting service that we paid by the hour failed to deliver.
With Rhino I get qualified meetings with business owners that are expecting my visit.
If anyone is looking to expand their Business in today's rough economy, Rhino can keep you a step ahead of your competition!
Kent Kreh
CPA And Insurance
Los Angeles CA.
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Known Fact:
Over 60% of Rhino Telemarketing's B to B Appointments turn in to solid sales prospects!
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Agent Testimonial
"I always enjoy the many challenges that make up a working day at Rhino Telemarketing as two days are never really ever the same and I am always up for the new challenge each new day brings!"
Mary Rodgers - Rhino B2B Telemarketing Team Leader
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